Whether you’re starting a care business or growing one, at Citation you’ll find everything you need to help you get HR, Employment Law, Health & Safety and CQC compliance right.

They enjoy deciphering thousands of pages of regulations, and finding affordable, intelligent solutions to keep compliance simple for businesses like yours and get you the highest possible regulatory rating.

How?

• 24/7 expert advice – Round-the-clock phone access to expert HR, Employment Law and Health & Safety professionals
• Atlas, their smart compliance technology – Manage essential HR, Employment Law and Health & Safety tasks, training and documentation in one place with the Atlas online hub
• Specialist on-site support – Annual HR check-ins and site visits delivered by their lovely local consultants
• Advice so good, it’s guaranteed – As long as you follow their advice, they’ll defend you against tribunal claims up to £1.5million a year
• Documentation, sorted – Policies, risk assessments, contracts – their experts have them covered for you, so you can focus on what you do best
• CQC Pro – Ace your inspections and tick off your regulatory obligations with this handy online tool
• Care mock inspections – Avoid any surprises when the regulator comes to call with mock inspections by Citation’s professional team
• Care policies and procedures – Researched and written by care sector professionals
• Cyber security – from system audits to threat detection and response planning

But don’t just take our word for it, click here to hear how Citation support Mayfair Residential Home.

Your exclusive LCAS member benefit

As a member of LCAS you have access to Citation’s free HR & Employment Law and Health & Safety advice line.

How it works:

Simply call 0161 504 0843 Monday–Friday, 9 am–5 pm and speak with seasoned professionals who specialise in small business compliance.

What you can call about:

• HR & Employment Law support:
  • Handling lateness, misconduct, or performance concerns with staff.
  • Guidance on hiring, managing contracts, and dealing with employee disputes.
  • Advice on handling customer complaints that involve your team.

• Health & Safety guidance:
  • Conducting risk assessments for your storage facility.
  • Meeting fire safety and security compliance standards.
  • Ensuring staff training covers essential Health & Safety protocols.

The learning never stops – free guides and resources designed for care providers

• A comprehensive guide to Health & Safety in the care industry – An expert guide, designed to help you navigate your responsibilities with confidence and peace of mind.
• A guide to care inspections – 100 proven tips to improve your care service’s rating
• Recruitment and retention in care – Expert tips for recruiting and retaining wonderful people
• Navigating the new CQC framework and adopting environmental sustainability in care – This guide helps you navigate the CQC framework, prepare for inspections, and adopt sustainability in daily operations.

Kick things off with Citation today

Get in touch with Citation to organise a free audit of your business and start saving time, stress and money. Simply call 0345 844 1111 or click here for more information. Remember to quote ‘London Care And Support Forum’ when enquiring to access preferential rates.