Whether you’re starting a care business or growing one, at Citation you’ll find everything you need to help you get HR, Employment Law, Health & Safety and CQC compliance right.
They enjoy deciphering thousands of pages of regulations, and finding affordable, intelligent solutions to keep compliance simple for businesses like yours and get you the highest possible regulatory rating.
How?
– 24/7 expert advice – Round-the-clock phone access to expert HR, Employment Law and Health & Safety professionals
– Atlas, their smart compliance technology – Manage essential HR, Employment Law and Health & Safety tasks, training and documentation in one place with the Atlas online hub
– Specialist on-site support – Annual HR check-ins and site visits delivered by their lovely local consultants
– Advice so good, it’s guaranteed – As long as you follow their advice, they’ll defend you against tribunal claims up to £1.5million a year
– Documentation, sorted – Policies, risk assessments, contracts – their experts have them covered for you, so you can focus on what you do best
– CQC Pro – Ace your inspections and tick off your regulatory obligations with this handy online tool
– Care mock inspections – Avoid any surprises when the regulator comes to call with mock inspections by Citation’s professional team
– Care policies and procedures – Researched and written by care sector professionals
– Cyber security – from system audits to threat detection and response planning
But don’t just take our word for it, click here to hear how Citation support Mayfair Residential Home.
Your exclusive LCAS member benefit
As a member of LCAS you have access to Citation’s free HR & Employment Law and Health & Safety advice line.
How it works:
Simply call 0161 504 0843 Monday–Friday, 9 am–5 pm and speak with seasoned professionals who specialise in small business compliance.
What you can call about:
- HR & Employment Law support:
- Handling lateness, misconduct, or performance concerns with staff.
- Guidance on hiring, managing contracts, and dealing with employee disputes.
- Advice on handling customer complaints that involve your team.
- Health & Safety guidance:
- Conducting risk assessments for your storage facility.
- Meeting fire safety and security compliance standards.
- Ensuring staff training covers essential Health & Safety protocols.
The learning never stops – free guides and resources designed for care providers
- A comprehensive guide to Health & Safety in the care industry – An expert guide, designed to help you navigate your responsibilities with confidence and peace of mind.
- A guide to care inspections – 100 proven tips to improve your care service’s rating
- Recruitment and retention in care – Expert tips for recruiting and retaining wonderful people
- Navigating the new CQC framework and adopting environmental sustainability in care – This guide helps you navigate the CQC framework, prepare for inspections, and adopt sustainability in daily operations.
Kick things off with Citation today
Get in touch with Citation to organise a free audit of your business and start saving time, stress and money. Simply call 0345 844 1111 or click here for more information. Remember to quote ‘London Care And Support Forum’ when enquiring to access preferential rates.
- A new article about the CQC’s emergency support framework – summarising what to expect, how the calls will work, how to prepare etc. ;
- A new free guide on infection prevention and control in care settings (also with some care-specific PPE tips) – linking to the ESF and the focus on ‘safe care and treatment’ and offering best practice advice, as well as COVID-specific guidance;
- A CQC Pro platform update – we’ve added a new ‘COVID’ standard to our CQC Pro tool, so users can collect evidence and RAG rate themselves against current ESF requirements via CQC Pro (they can also share their screen during the call and easily show preparedness and being on top of everything with CQC Pro).
If you would like to contact Citation Please click here or call 0345 844 1111. If you a member of a trade association, please say which when enquiring to access your member benefit and preferential rates.
Citation’s new back to business toolkit is being prepared and updated by their knowledgeable team. It is designed to support businesses over the next few weeks as they move to fully re-open, safely and stay compliant.
This toolkit will be regularly updated and includes some key considerations businesses need to make ahead of entering the new world of work.
Within the toolkit, are free resources that you might find helpful, these include:
- Returning furloughed employees back into the workplace – the key considerations you need to keep in mind when bringing people back from furlough;
- Fire safety roles and responsibilities in the workplace – the perfect starting point for getting your fire safety obligations in order and reviewing your current systems;
- Flexible working: your responsibilities – everything you need to know about your responsibilities as an employer;
- The core foundations of employee engagement – top tips for looking after and engaging with your people as they return to work;
- How to introduce social distancing in the workplace – guidance on the impact of social distancing in the workplace and how to start preparing your workspace;
- Respiratory Protective Equipment (RPE) and facemasks in the workplace – all the areas you need to think about if your people need to wear facemasks in the workplace.
News
Summer’s here – and with it comes the challenge of keeping teams supported while managing workloads and employee leave.
☀️ Keep your team supported this summer! Summer’s here – and with it comes the challenge of keeping teams supported while managing workloads and employee leave. Citation has shared two
Mental health is the leading cause of long-term sickness absence in the UK
Mental health is the leading cause of long-term sickness absence in the UK, with 42% of working-age adults with long-term conditions experiencing anxiety or depression. Every year, 300,000 people with
With the current hot weather in full swing, is your team ready to beat the heat?
☀️ With the current hot weather in full swing, is your team ready to beat the heat? Get Citation’s free guide on managing heat stress, created by their team of
📢 Big changes are coming to employment law!
📢 Big changes are coming to employment law! The Employment Rights Bill is set to become law this summer, bringing in the biggest shake-up in employment law in a generation.
Worried about HR changes and Health & Safety enforcements?
Worried about HR changes and Health & Safety enforcements? Just call your free Citation advice line! Spring might be here, but Health & Safety and HR aren’t having a day
Think Health & Safety is just about compliance? It’s time to change the narrative.
Think Health & Safety is just about compliance? It’s time to change the narrative. Health & Safety isn’t just about ticking boxes—it’s a powerful tool for driving business growth, boosting
